Operations Manager: Taxpayer Services

Location

Durban, KwaZulu-Natal

Closing Date

03 August 2026

 Job Overview

We are looking for a dynamic and experienced Operations Manager: Taxpayer Services to lead and manage branch operations in Durban. This role focuses on delivering efficient taxpayer service, improving processes, and ensuring compliance within a fast-paced, data-driven environment.

 Job Purpose

To plan, manage, and monitor branch operations and processes to enhance service delivery and achieve operational excellence.

 Key Responsibilities

• Manage day-to-day operations of the service centre
• Lead and develop team performance and productivity
• Ensure compliance with policies and governance standards
• Oversee budgeting, resource planning, and cost control
• Build and maintain stakeholder relationships
• Drive service excellence and customer satisfaction
• Implement process improvements and operational strategies

 Minimum Requirements

• Bachelor’s Degree / Advanced Diploma (NQF 7) in Taxation or Finance
• 5–7 years’ experience in a taxation/financial environment
• At least 1 year in a supervisory role

OR

• Senior Certificate (NQF 4)
• 10 years’ relevant experience (including 1 year supervisory)

 Key Skills

• Strong leadership and team management
• Excellent communication and interpersonal skills
• Problem-solving and analytical thinking
• Financial and operational management
• Customer service orientation

 Behavioural Competencies

• Accountability & integrity
• Teamwork and collaboration
• Stakeholder engagement
• Driving results and excellence
• Problem-solving mindset

 Employment Equity

Employment Equity principles will be applied. Candidates may undergo assessments, background checks, and security clearance.

 Apply Now

If you meet the requirements and are ready to take on this exciting opportunity, apply before the closing date.

 Source

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