IT Support Specialist – DHL Supply Chain (Boksburg)

Company: DHL Supply Chain (South Africa) (Pty) Ltd.
Job ID: AV-353310
Location: Boksburg, Gauteng
Employment Type: Full-Time | Permanent

Join a global logistics leader and play a key role in supporting IT systems that drive warehouse and supply chain operations.

 Job Overview

• Job Title: IT Support Specialist
• Industry: Supply Chain / Logistics
• Experience Level: Mid–Senior (5–8 years)
• Environment: Warehouse + Corporate IT

 Role Purpose

To provide technical support across systems, networks, and applications while ensuring smooth IT operations, system performance, and successful ERP/WMS/TMS integration.

 Key Responsibilities

 IT Support & Troubleshooting

• Provide first-line support for hardware, software, and network issues
• Troubleshoot Windows OS, applications, and connectivity problems
• Support users with system processes and training

 Systems & Network Support

• Manage LAN/WAN, Wi-Fi, and VPN connectivity
• Support ERP/WMS/TMS systems and integrations
• Monitor system performance and recommend improvements

 User Access & Security

• Manage user accounts, permissions, and profiles
• Handle password resets and access control
• Maintain digital assets with finance

 Data & Reporting

• Use Excel for data analysis and reporting
• Support decision-making with data insights
• Assist with month-end IT-related processes

 Projects & Improvements

• Support IT projects (rollouts, upgrades, migrations)
• Assist in ERP/WMS implementation phases
• Work with developers and service providers

 Budget & Operations

• Monitor IT budget and track spending
• Ensure cost-effective IT operations
• Improve efficiency across departments

 Minimum Requirements

• Matric
• Diploma or Degree in Information Technology (or related field)
• Certifications (advantageous)

 Experience Required

• 5–8 years IT support / helpdesk experience
• Strong experience with:
  • Windows OS
  • Microsoft Office (especially Excel)
  • Networking fundamentals
  • ITSM tools (ServiceNow, Jira, Freshdesk)

 Key Skills

• Problem-solving & analytical thinking
• Strong communication skills
• Customer service orientation
• Time management & multitasking
• Attention to detail & accountability
• Adaptability & teamwork

 Why Join DHL?

• Work for a global logistics leader
• Exposure to advanced warehouse systems (WMS/TMS)
• Strong career growth in IT & supply chain tech
• Dynamic, fast-paced environment

 Language Requirement

• English (verbal & written)