GRA Clerk

Company: DHL Supply Chain (South Africa) (Pty) Ltd.
Location: Port Elizabeth, Eastern Cape, South Africa
Reference: AV-367902
Closing Date: Not specified
Employment Type: Full-time | Permanent

 About DHL Supply Chain

DHL Supply Chain, part of Deutsche Post DHL Group, is the world’s leading logistics and supply chain company. Operating in over 220 countries and territories, DHL specializes in contract logistics, international express delivery, and freight forwarding, connecting people and improving lives through global trade.

 Job Purpose

To manage and control inventory and documentation processes to agreed performance levels, ensuring accurate and timely service delivery. The role focuses on maximizing productivity, maintaining high customer service standards, and ensuring compliance with operational, safety, and legal requirements.

 Key Responsibilities

Operations & Inventory Control

• Manage and process returns, upliftments, and PODs (Proof of Delivery)
• Ensure accurate and timely processing of inventory transactions
• Maintain integrity of inventory processes and stock control
• Monitor and report on outstanding PODs and RSO’s
• Reconcile returns against tally sheets and allocate reason codes

Reporting & Systems

• Generate daily reports on PODs, outstanding items, and heat logs
• Process credits and escalate delays when required
• Perform system processing on TOMS and other platforms
• Conduct weekly clean-ups of RSO and uplift records
• Retrieve and verify invoices from relevant portals

Administration & Compliance

• Audit, file, scan, and upload documentation to internal/external systems
• Maintain accurate document storage and request collections
• Investigate missing invoices with transport teams
• Ensure compliance with SOPs, KPI targets, and safety standards
• Manage damages cage and ensure timely processing

Customer Service

• Respond to customer queries within 72 hours
• Liaise with transporters, suppliers, and internal departments
• Escalate unresolved issues to management
• Maintain high standards of customer service and communication

 Minimum Requirements

Qualifications:
Not specified

Experience:
Relevant administrative or logistics experience preferred

 Skills & Attributes

• High level of accuracy and attention to detail
• Strong communication and interpersonal skills
• Ability to work in a fast-paced and changing environment
• Problem-solving and analytical thinking
• Ability to handle conflict and maintain professionalism
• Team collaboration and relationship-building skills
• Flexibility to work shifts and overtime

 Important Notes

• Role involves inventory control, documentation, and reporting
• Strong focus on KPI performance and deadlines
• Requires strict adherence to SOPs and compliance standards
• Candidate represents the company and must maintain professionalism at all times

 Employment Equity

DHL Supply Chain is committed to diversity, inclusion, and equal opportunity employment. All qualified candidates are encouraged to apply.

 How to Apply

 Apply via the official DHL careers platform