Administration Broker – FNB (Commercial Insurance)

Bloemfontein, Free State, South Africa
Job ID: R52136
Posted: Recently
Closing Date: 08 August 2026
Job Type: Full-Time

 Job Overview

Company: First National Bank (FNB)
Division: Commercial Insurance Risk & Advisory
Environment: Corporate / Banking / Insurance

 Job Purpose

To provide administrative support and services related to policy management (renewals, endorsements, and updates), while ensuring excellent customer service and adherence to service level agreements (SLAs).

 Role Overview

As part of FNB’s Commercial Insurance team, you will:

• Support internal and external stakeholders
• Deliver high-quality customer service
• Ensure operational efficiency in policy administration
• Contribute to process improvements and service excellence

 Key Responsibilities

• Support policy administration (renewals, endorsements, updates)
• Drive product sales and identify upselling opportunities
• Resolve customer queries and complaints efficiently
• Ensure adherence to SLAs and turnaround times
• Maintain accurate reporting and documentation
• Build strong stakeholder relationships
• Provide product knowledge and customer guidance
• Analyse feedback to improve service delivery
• Ensure compliance with governance and risk standards
• Identify process improvements for better efficiency
• Track performance and implement development plans

 Minimum Requirements

• FAIS accredited qualification (NQF Level 6 or higher)
• RE5 certification
• DOFA statement (not older than 3 months)
• Product-specific training completed

 Experience Required

• Minimum 5 years’ senior underwriting experience (Commercial/Business Insurance)
• 2–3 years’ experience in an Administration Broker role
• Experience in a Commercial Banking environment
• Strong exposure to high-level customer queries

 Skills & Competencies

• Customer-centric mindset
• Strong communication and interpersonal skills
• Sales and upselling ability
• Problem-solving and analytical thinking
• Ability to meet deadlines and SLAs
• Attention to detail and accuracy
• Process improvement and innovation mindset

 Ideal Candidate Traits

• Adaptable and curious
• Sales-driven
• Thrives in a collaborative environment
• Strong client focus

 What FNB Offers

• Opportunities to network and collaborate
• A challenging and dynamic work environment
• Opportunities to innovate and grow
• Career development within a leading financial institution

 Employment Equity

Appointments will be made in line with FirstRand Group’s Employment Equity Plan.
Candidates with disabilities are encouraged to apply.

 Apply Now

Submit your application before 08 August 2026 via the FNB careers portal.

Powered by NextStepZA
Connecting you to your next career move