Personal Claims Consultant (HOC)

Reference Number: 144386
Closing Date: 20 March 2026
Job Type: Full-Time
Location: Sandton, Johannesburg, Gauteng, South Africa
Company: Nedbank
Category: Insurance / Banking / Claims

Job Overview

Nedbank Insurance is seeking a Personal Claims Consultant (HOC) to provide efficient and accurate claims administration within the short-term insurance environment.

The role focuses on managing claims from initiation to finalisation, ensuring compliance with policies, delivering excellent client service, and supporting operational efficiency.

Key Responsibilities

Claims Administration

• Administer and manage the claims process in line with SLAs and claims protocols.

• Initiate and process claims through to finalisation.

• Ensure claims are handled accurately and within agreed timeframes.

Risk & Compliance

• Monitor and report on claims trends to reduce risk.

• Ensure compliance with insurance policies, procedures, and regulations.

• Stay updated on industry legislation and changes.

Client & Stakeholder Management

• Build and maintain relationships with clients and internal stakeholders.

• Ensure high levels of client satisfaction and service delivery.

• Understand and support client insurance needs.

Continuous Improvement

• Identify opportunities to improve processes, systems, and policies.

• Support implementation of operational improvements.

• Share knowledge within the team to improve performance.

Personal Development & Culture

• Participate in training and professional development.

• Align with Nedbank’s values, culture, and transformation goals.

• Contribute to team collaboration and knowledge sharing.

Minimum Requirements

Qualifications

• Matric / Grade 12

• Certificate in Short-Term Insurance (NQF Level 4)

• Higher Certificate in Short-Term Insurance (NQF Level 5) – Preferred

Experience

• 3 – 5 years experience in the Short-Term Insurance Industry

• Experience in Personal Lines and/or Commercial Lines

• Non-negotiable: HOC (Non-Motor Claims experience)

Knowledge & Skills

• Claims administration and insurance processes

• Banking and business procedures

• Data analysis and reporting

• Governance, risk, and compliance knowledge

• Business writing and communication skills

• Knowledge of relevant insurance systems and software

Behavioural Competencies

• Customer focus

• Collaboration and teamwork

• Decision-making

• Ability to manage work and meet deadlines

• High work standards and accountability

• Trust-building and relationship management

Additional Information

• Location: 135 Rivonia Campus, Sandton

• Preference will be given to candidates from underrepresented groups in line with Employment Equity